Frequently Asked Questions

1Photo2Go is a platform that connects street photographers with their subjects. Photographers take candid photos and give subjects one free print with a unique code to find and purchase their complete photo collection online.

Photographers register on our platform, upload photos organized in folders, and set pricing. When they take street photos, they give subjects a free print with a code. Subjects use this code to find their photos online and purchase additional prints.

No, registration is completely free for photographers. We only take a small commission on successful sales to help maintain the platform.

Any camera that takes digital photos will work! You can use a professional DSLR, mirrorless camera, or even a high-quality smartphone. The key is capturing great candid moments.

We support JPEG, PNG, WEBP, and most common image formats. Photos are automatically optimized for web viewing while maintaining high quality for purchases.

Use folders to organize your photos by event, location, date, or any system that works for you. You can create nested folders and set different pricing for each folder.

There are no strict limits on the number of photos you can upload. However, we recommend keeping individual photo files under 10MB for optimal performance.

All preview images are automatically watermarked. Original high-resolution photos are only accessible to customers after purchase, protecting your work from unauthorized use.

You can set a base price per photo for each folder, add bulk discount tiers for multiple purchases, and even set individual price overrides for specific photos during upload.

Customers can pay with credit cards, debit cards, PayPal, and other popular payment methods. All transactions are processed securely through our payment partners.

Payments are processed weekly and deposited directly to your linked bank account or PayPal. You can track your earnings in your photographer dashboard.

We take a small commission (typically 10-15%) on successful sales to cover platform costs, payment processing, and ongoing development. The exact rate depends on your sales volume.

Customers enter the unique code from their free print on our website to access their personalized photo gallery and browse all available shots from their session.

Customers receive high-resolution digital downloads immediately and can also order physical prints for delivery. The fulfillment method depends on your settings and location.

Yes! Customers can share their photos on social media directly from their gallery, which can help promote your work and attract new clients.

Our customer support team handles all order-related issues. Customers can contact us directly, and we'll work with both you and the customer to resolve any problems.

The platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Yes! The platform is fully responsive and works on smartphones and tablets. You can upload photos, manage folders, and check sales from any device.

Photos are backed up on our servers for 30 days after deletion. Contact our support team immediately if you need help recovering deleted photos.

Go to your Profile page from the dashboard to update your name, email, and other account settings. Changes are saved automatically.